Buckles:
Be careful with buckles, as stepping on them, getting them caught on or trapped in things, such as a car boot, can lead to invisible weak points. If you are using your rucksack for a prolonged period of time, take replacement buckles with you that can be attached to the straps without the need for sewing.
Tears:
You can seal any tears in the pack sacks by using fabric tape.
You can use a pair of pliers to lightly pinch the slider so that the zip fastens again reliably.
It goes without saying that you do not want to be weighed down with any unnecessary items when on a big adventure. Please do not dispose of your product. Please understand that we can only process a complaint if we receive the respective product to review.
Please note that the complaint procedure depends on where you bought the item in question.
If you purchased the article from our online shop, then you can find all the necessary information on how to proceed here.
If you purchased the article from a retailer or in-store, then you should proceed as explained here.
Do you have any other questions or do you need individual assistance?
If so, please get in contact with our customer service team:
Important note for shipping:
Orders made in this shop can only be shipped within the current country.
Stay on current shop site:
Shops
Shipping can only be provided within the current country.
Choose different shop:
Shipping can only be provided within the current country.
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Mark your own favourite store near you as “My Store” and you will be able to see whether the product you're after is available in your store on the individual store page.
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